Department: Construction
Job Type: Full Time
Job Location: San Antonio
Exempt Status: Non-Exempt


Keith Zars Pools, Ltd., the “Best-in-Class” residential and commercial pool builder in Texas, is currently seeking to add a Warranty Manager to our San Antonio, TX construction team.

Reporting to the VP, Construction, the Warranty Manager will play a fundamental role in achieving our Best-in-Class customer satisfaction with all pool build completion and handoff to a satisfied customer base. Will manage the warranty and service office policies and procedures while assisting the field superintendents as it relates to warranty and/or quality issues prior to completion.

Keith Zars Pools, Ltd. is a premier, rapidly growing, highly diversified pool construction company, looking for top talent seeking to join our industry-leading team. KZP employees are “built to succeed” – competitive entrepreneurs with strong character who are energized by working on a team to meet challenges and are willing to do whatever it takes to ensure a quality product and “Best-in-Class” service. There are many compelling reasons why exceptional people should consider a career with our company such as:

  • Paid Vacation/Sick time and Holidays
  • Medical, Dental, Vision health insurance
  • Company Paid AD&D Insurance
  • Wide range of additional supplemental life/critical illness insurance
  • Challenging, complex, and unique pool building projects
  • Creative and innovative problem-solving environment
  • Supportive, communicative managers who reward success
  • Opportunities for growth, training, and development

Responsibilities include but are not limited to:

  • With management direction, follow through with the overall pool construction completion quality and standards met of Keith Zars Pools compliance.
  • Partner with Superintendents to ensure compliance of KZP building standards and expectations are met.
  • Create, issue and return all Final Walk List(s) from the Superintendents and communicate with homeowner to verify all items have been completed to satisfaction.
  • Create procedures that will increase productivity by planning, assigning and directing workflow with Construction management team.
  • Perform multiple tasks, gather and analyze information and solve problems skillfully, and adhere to strict deadlines and quality standards.
  • Produce weekly Status Reports upon Final Walk Lists tracking completion and outstanding items lists.
  • Detail and check current build jobs in construction to ensure compliance to all KZP build standards and quality.
  • Team with Warranty/Service team tracking any outstanding issues and providing expertise in bring resolution to outstanding items to ensure 100% customer satisfaction and completion.
  • Ensure continuous improvement upon all Warranty build processes, procedures and communication response with customer expectations.
  • Regular and continuous communication with homeowners, employees and subcontractors regarding warranty coordination on Check List repairs and handoff to Service Dept.

· Other duties as assigned.


· High School Diploma or general education degree (GED)

· Associates Degree (AA) or one year of college or technical school coursework, and at least 2 years of demonstrated experience in office management; or equivalent combination of education and experience preferred.

· Three (3) years residential project management and/or construction experience

· General knowledge of residential building industry, registar of contractor codes and ability to use general building tools/equipment.

· Must possess a valid state driver’s license

· High level of emotional intelligence with the ability to understand and navigate customer satisfaction situations.

· Customer and quality focused

· Exceptional communication skills (verbal & written)

· Highly detailed and thoroughness with ability to prioritize and multitask.

· Able to lift up to 25 lbs.

· Ability to read small letters/text and operate keyboard/computer.

Keith Zars Pools, Ltd. is an Equal Opportunity Employer

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